Student Services Officers
Student Services Officers (SSOs)
SSOs are the first point of contact for all student enquiries.
At any stage of your learning and student life journey with SAE, SSOs are available to support you with advice or information relating to:
- Enrolment or changes to your enrolment
- Recognition of Prior Learning (RPL)
- Orientation
- Academic Progression
- International student visa and Overseas Student Health Cover (OSHC) enquiries
- Local campus activities
- Student Policies, Procedures and Forms
- Graduation
- Any other enquiry you may have
Student Services Officers (SSOs) work closely with Campus Management, Department and Student Services Advisor colleagues and other student support areas such as IT and Technical Support and the Library.
Contact your local SSO team:
ADELAIDE
T: 08 8215 7800
E: adelaide@sae.edu
BRISBANE
Stephanie Carfoot, Venu Dholakia, Patrick Feagan, Marcus Bishop and Natasha Stasikowska
T: 07 3850 2000
E: brisbane@sae.edu
BYRON BAY
Toni Lunavich and Catherine McDouall
T: 02 6639 6000
E: byronbay@sae.edu
MELBOURNE
Gabrielle Potocnik, Ted Banova, Reshma Pierre Manuel and Paris Lieshout
T: 03 8632 3400
E: melbourne@sae.edu
PERTH
Helda Vankeirsbilck and Sajini Akuratiya
T: 08 6217 4100
E: perth@sae.edu
SYDNEY
Denise Shimess, Rita Madik and Zac Chrysostomou
T: 02 8241 5200
E: sydneystudentservices@sae.edu
Student Services Advisors
Student Services Advisors (SSAs)
SSAs support student wellbeing and academic success. SSAs are located at every SAE campus and are a free service for all students.
They can help with:
- flexible arrangements for students with disabilities
- welfare concerns such as accommodation
- learning support and study issues
- assistance for international students
- making complaints or reporting incidents of sexual harassment and assault
- referrals to other staff in SAE and to community support services
SSAs can also assist with crisis situations.
To book an appointment directly with the Student Services Advisor on your campus contact:
ADELAIDE
Student Services Advisor
T: 08 8215 7802
E: ssa.brisbane@sae.edu
To make a booking email SSA Brisbane.
BRISBANE
Student Services Advisor
Siobhan Matheson
T: 07 3017 4366
E: s.matheson@sae.edu
To make a booking click here.
BYRON BAY
Student Services Advisor
Hayley Kearney & Michael Vaccaro
T: 02 6639 6007
E: ssa.byronbay@sae.edu
To make a booking click here.
MELBOURNE
Student Services Advisors
Georgie Douglas & Will Centurion
T: 03 8632 3425
E: ssa.melbourne@sae.edu
To make a booking click here.
PERTH
Student Services Advisor
Craig Carpenter
T: 08 6217 4118
E: c.carpenter@sae.edu
To make a booking click here.
SYDNEY
Student Services Advisor
Syeda Rahman
T: 02 82415310
E: s.rahman@sae.edu
To make a booking click here
Counselling Services
Counselling Services
Student Counsellors are available to assist students with personal issues or circumstances that might affect wellbeing and study. This is a free, short term and confidential service.
Student Counsellors at SAE are on placement in their final stage of study and are closely and regularly supervised by experienced and qualified SAE counselling staff.
The Counselling Service can assist students with a variety of issues such as grief and loss, trauma and crisis, relationship issues, self-esteem and identity, stress, depression, anxiety and other mental health concerns. All SAE students are welcome to use the Counselling Service.
The National Manager, Counselling and Wellbeing also provides short term counselling to students by arrangement.
To book a confidential appointment please email the counsellors on your campus.
BRISBANE
Bne_counsellors@sae.edu
BYRON BAY
byron.counsellors@sae.edu
MELBOURNE
counsellor.melbourne@sae.edu
PERTH
counsellor.perth@sae.edu
SYDNEY
Acap.sae.sydney@sae.edu
Australia wide crisis and support 24/7
• Lifeline – 13 11 14
• Domestic Violence crisis line – 1800 656 463
• Diverse Voices - 1800 184 527
• Sexual assault 1800RESPECT
For immediate crisis intervention when life may be in danger, call 000 or go to your local hospital emergency department.
For more information contact Sarah Forman, National Manager, Counselling and Wellbeing s.forman@sae.edu
Disability Support
Disability Support
SAE is committed to supporting students with special needs. If you have a special need, you should discuss this with the Student Services Advisor, Campus Academic Coordinator or Campus Manager. Student Services staff can assist you with making contact with these people. You can help us with designing support for you by providing any professional advice from accredited practitioners, e.g. doctors or other medical professionals, during the application or enrolment process.
Find out more about SAE’s Disability Support.
Technical and IT Support
Technical and IT Support
SAE offers a range of services to support you in your studies:
- Our Technical Department team members are on hand to assist you with the use of specialist facilities,
- Electronic resources, on-campus and online, email
- IT staff to provide email, web and network support
- Library and academic staff provide tutorials for study skills, information navigation and research, and writing skills
- Special learning needs are treated confidentially and expertly
- Printing, copying and scanning facilities
Each SAE campus has an IT support officer who can provide students with support relating to all matters of SAE’s digital learning environment. A 24/7 service desk is available to all SAE students to provide support both on and off campus. Students may access this service either directly on campus via Student Services or via the 24/7 email address: service.desk@navitas.com
Helpful Wellness Resources
Helpful Wellness Resources
SELF-HELP WELLNESS FACT SHEETS
Mental Health
Physical Health
COUNSELLING SUPPORT
Lifeline
lifeline.org.au 13 11 14 (24 hour)
Provides access to suicide prevention, crisis support as well as mental health support services.
Suicide Call Back Service
suicidecallbackservice.org.au 1300 659 467
Free counselling services. 24 hours, 7 days a week.
Headspace
headspace.org.au
A national youth mental health foundation dedicated to improving the wellbeing of young Australians.
Kids Helpline (up to 25 years)
kidshelp.com.au 1800 551 800
A 24 hour counselling service for young people, offered by phone, email or over the web.
Alcohol and Drug Information Service
alcohol.gov.au
Provides information about Alcohol and Drug Information Services in each State and Territory.
Smart Recovery (Self-empowering addiction recovery support group)
smartrecoveryaustralia.com.au
Face-to-face and online groups for people wanting to overcome their addictive behaviours.
Gambling Help
gamblinghelponline.org.au 1800 858 858
Phone, online and face to face counselling to help people understand and overcome problem gambling and support them through the process.
Sexual Assault
nswrapecrisis.com.au 1800 424 017
A 24 hour telephone and online counselling for people whose life has been affected by sexual violence. Similar services are available in your State or Territory.
Mensline Australia
menslineaus.org.au 1300 78 99 78
Provides telephone support, information and referral service to men experiencing relationship difficulties.
Gay and Lesbian Counselling and Community Services of Australia
glccs.org.au
Provides information and links to the primary gay, lesbian, bisexual and transgender persons telephone counselling service organisations across Australia.
ACON Community Health and Action
acon.org.au 1800 063 060
Australia’s largest community-based gay, lesbian, bisexual and transgender health and HIV/AIDS organisation promoting health and well being. Similar services are available in your State or Territory.
Relationships Australia
relationships.com.au 1300 364 277
Provides counselling support services to individuals, couples and families, victims of crime and LGBTI community.
National Sexual Assault, Family and Domestic Violence Counselling Line 1800 RESPECT (1800 737 732)
Counselling, information, advice and referral to local services. Available 24 hours a day for people who have experienced, or are at risk of experiencing, family and domestic violence and/or sexual assault.
Beyond Blue
beyondblue.org.au 1300 22 4636
Provides information about anxiety and depression.
Black Dog Institute
blackdoginstitute.org.au
A research and educational facility offering specialist expertise in depression and bipolar disorder.
SANE Australia
sane.org 1800 18 7263
Provides information and support for people affected by mental illness, their family and friends.
Reach Out
reachout.com.au
Web-based service offering information, support and skill development to improve mental health and well being.
The Butterfly Foundation
thebutterflyfoundation.org.au 1800 33 4673
Provides support for people suffering from eating disorders and negative body image.
MoodGYM
moodgym.anu.edu.au/welcome
This is a free web-delivered service from Australian National University for people experiencing depression and anxiety. Students can really benefit from participating in these modules.
The National Association for Loss and Grief
nalag.org.au (02) 9489 6644 (call costs will apply)
Information on services available as well as telephone counselling for people experiencing grief.
Service for Rehabilitation of Torture and Trauma Survivors
startts.org.au
Information, resources and support for refugees. Similar services are available in your State or Territory.
