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SAE is ranked #1
in learner engagement
and student support.

When compared to Australia's top 5 universities
(QILT independent survey).
Melbourne Campus Reception
At SAE you'll have access to confidential and professional support throughout your studies. We are committed to supporting your learning experience and wellbeing with staff who can provide helpful tools, strategies and perspectives for study and personal matters. Our Student Partners can support you to make a successful transition to study.
STUDENT SERVICES OFFICERS This team is your first point of contact for all enquiries. They can assist with orientation, enrolment, local campus activities, student policies and procedures and graduation - any question about your campus and student experience.
STUDENT SUPPORT ADVISORS This team supports your wellbeing and academic success. They can help with disabilities and learning support, study management skills and welfare concerns such as accommodation.
COUNSELLING SERVICES This team offers free, short-term counselling services to assist with personal matters such as relationship issues, self-esteem and identity issues, stress, depression, and other mental health concerns.
DISABILITY SERVICES If you have a disability, SAE can work with you to make reasonable adjustments to your course or study to make things more manageable so that you can complete your course requirements.
TECHNICAL SUPPORT

SAE’s Technical Department are on hand to assist you with the use of specialist equipment and facilities and provide technical advice. On campus IT support and access to a 24/7 IT service desk will ensure you’ve always got IT help on hand.

SAE Tech Support

Our support services

At any stage of your learning and student life journey with SAE, Student Services Officers (SSOs) are available to support you with advice or information relating to:

  • Enrolment or changes to your enrolment
  • Recognition of Prior Learning (RPL)
  • Orientation
  • Academic Progression
  • International student visa and Overseas Student Health Cover (OSHC) enquiries
  • Local campus activities
  • Student Policies, Procedures and Forms
  • Graduation
  • Any other enquiry you may have
ADELAIDE

T: 08 8215 7800

E: [email protected]

 

BRISBANE

Stephanie Carfoot, Venu Dholakia, Patrick Feagan, Marcus Bishop and Natasha Stasikowska

T: 07 3850 2000

E: [email protected]

 

BYRON BAY

Toni Lunavich and Catherine McDouall

T: 02 6639 6000

E: [email protected]

 

MELBOURNE

Gabrielle Potocnik, Ted Banova, Reshma Pierre Manuel and Paris Lieshout

T: 03 8632 3400

E: [email protected]

 

PERTH

Helda Vankeirsbilck and Sajini Akuratiya

T: 08 6217 4100

E: [email protected]

 

SYDNEY

Denise Shimess, Rita Madik and Zac Chrysostomou

T: 02 8241 5200

E: [email protected]

Student Support Advisors (SSAs) support student wellbeing and academic success. SSAs are located at every SAE campus and are a free service for all students.

They can help with:

  • flexible arrangements for students with disabilities
  • welfare concerns such as accommodation
  • learning support and study issues
  • assistance for international students
  • making complaints or reporting incidents of sexual harassment and assault
  • referrals to other staff in SAE and to community support services SSAs can also assist with crisis situations.

To book an appointment directly with the Student Services Advisor on your campus contact:

ADELAIDE

Student Services Advisor

T: 08 8215 7802

E: [email protected]

 

BRISBANE

Student Services Advisor Crystal Graham

T: 07 3017 4366

E: [email protected]

 

BYRON BAY

Student Services Advisor

Hayley Kearney & Michael Vaccaro

T: 02 6639 6007

E: [email protected]

 

MELBOURNE

Student Services Advisors Georgie Douglas & Will Centurion

T: 03 8632 3425

E: [email protected]

 

PERTH

Student Services Advisor Craig Carpenter

T: 08 6217 4118

E: [email protected]

 

SYDNEY

Student Services Advisor Syeda Rahman

T: 02 82415310

E: [email protected]

 

Student Counsellors are available to assist students with personal issues or circumstances that might affect wellbeing and study. This is a free, short term and confidential service.

Student Counsellors at SAE are on placement in their final stage of study and are closely and regularly supervised by experienced and qualified SAE counselling staff.

The Counselling Service can assist students with a variety of issues such as grief and loss, trauma and crisis, relationship issues, self-esteem and identity, stress, depression, anxiety and other mental health concerns. All SAE students are welcome to use the Counselling Service.

The National Manager, Counselling and Wellbeing also provides short term counselling to students by arrangement. To book a confidential appointment please email the counsellors on your campus.

BRISBANE

[email protected]

BYRON BAY

[email protected]

MELBOURNE

[email protected]

PERTH

[email protected]

SYDNEY

[email protected]

 

Australia wide crisis and support 24/7
  • Lifeline – 13 11 14
  • Domestic Violence crisis line – 1800 656 463
  • Diverse Voices – 1800 184 527
  • Sexual assault – 1800RESPECT

For immediate crisis intervention when life may be in danger, call 000 or go to your local hospital emergency department.

For more information contact Sarah Forman, National Manager, Counselling and Wellbeing [email protected]

SAE is committed to providing support for students with a disability, injury, mental health or medical condition. Register for support and meet with one of our Student Services Advisors to discuss your options. We require early notification in order to best assist you with adjustments to your studies. You can help us with designing support for you by providing any professional advice from accredited practitioners, e.g. doctors or other medical professionals, during the application or enrolment process.

Find out more about SAE’s disability support.

Our Technical Department team members are on hand to assist you with the use of specialist facilities and equipment

IT staff provide email, web and network support. A 24/7 service desk is available to all SAE students to provide support both on and off campus. Students may access this service either directly on campus via Student Services or via the 24/7 email address: [email protected]

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